Complaint?
Do you have a complaint? Don't worry, we will always solve this. You can email us, call us or just drop by.
We are an old-fashioned physical store with old-fashioned good service.
After receiving your complaint, you will receive a confirmation from us. We will respond to your complaint within 14 days of receipt, if it requires more time, we will inform you. If you do not appreciate this, you can always contact the mediation department of the Webshop Keurmerk Foundation, of which we are affiliated.
From February 15, 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage If the complaint is not yet being processed elsewhere, you are free to file a complaint via the European Union platform.
Contact:
Postma and Postma
Leave 99
1811 EC Alkmaar
T: 072 5115426
info@deur-cilinderslots.nl
Winkel@postmaenpostma.nl
www.postmaenpostma.nl
Opened:
Monday to Friday
9:00 AM - 6:00 PM
Thursday evening
7:00 PM - 9:00 PM
Saturday
09:00 - 17:00
Chamber of Commerce Alkmaar 37031580
VAT NL803614408B01
Ordered the wrong size?
If you have ordered the wrong cylinder size, please call or email us and we will solve it.
Right of withdrawal
Would you like to cancel or return your order? You have the official right to submit a request for revocation to us within 14 calendar days from the day of receipt. However, we would like to draw your attention to Article 10.6 of the general terms and conditions. Many of the items we supply fall under this article, namely customization. Think of keyed alike cylinders or extra keys. Therefore, in many cases we cannot return the full amount paid, as an example; If you return custom-made cylinders for you, you pay € 12.50 per cylinder for disassembly plus half the price of the total number of keys supplied minus the standard three pieces. In our opinion, this may differ per case, but the aforementioned is the guideline. If you wish to exercise the right of withdrawal, we ask you to complete the model below according to your situation and send it to us by e-mail. Returns without accompanying letter will not be considered.
Official Webshop Quality Mark regulations
The entrepreneur will reimburse all payments made by the consumer, including any delivery costs charged by the entrepreneur for the returned product, without delay but within 14 days following the day on which the consumer notifies him of the withdrawal. Unless the entrepreneur offers to collect the product himself, he may wait with reimbursement until he has received the product or until the consumer demonstrates that he has returned the product, whichever is the earlier. The entrepreneur uses the same payment method that the consumer used for reimbursement, unless the consumer agrees to a different method. The refund is free of charge for the consumer.
Withdrawal form
At:
Postma and Postma
Leave 99
1811 EC Alkmaar
info@deur-cilinderslots.nl
I/We* hereby inform you that I/We* have terminated our agreement regarding the sale of
the following products:
with order number:
revoked/revoked*
Received on dd:
Your name:
Your address:
* Delete what is not applicable or fill in what is applicable.
If you send us the above form, you can expect a response within one working day.
We can then tell you to what extent your order does or does not fall under Article 10.6 of the general terms and conditions.
The shipping costs for returning are at your expense. Never return a package without contacting us in advance.
